Click and Collect from East London Branch:
COLLECTING MY ORDER
How will i know when my order is ready?
- We'll send you an email when your order is ready, confirming your chosen shop.
- If you’ve given us your mobile number, we’ll also send you a text when your order has been dispatched.
WHAT DO I NEED TO BRING TO COLLECT MY ORDER?
We need to see your order number via email and proof of ID. This can be:
- the payment card you used for the order, or
- a current photo driver's licence or passport
Please note we cannot release your order without seeing your ID.
CAN SOMEONE COLLECT ON MY BEHALF?
Yes of course however, to prevent fraud, the person you've nominated must present your order number and their own photo ID (passport or photo driving licence).
HOW LONG WILL YOU HOLD MY ORDER?
We’ll hold your order in store for 7 days, after which the order will be returned to the warehouse and refund your account. An additional admin fee of £2.00 will be deducted from your account. Please note that this may take up to 5 days to process once the order has left the shop.
WHAT TIME SHALL I PICK UP MY ORDER?
Any time after 2pm, but please wait for our email or text confirmation before you set off. Do check the opening times of your chosen shop as they all differ.